What should a barber do if the client experiences discomfort during a service?

When a client experiences discomfort during a service, the appropriate course of action for the barber is to adjust the technique or pressure. This response is crucial in maintaining client comfort and satisfaction, which are foundational aspects of professional barbering.

By taking the time to assess and modify the approach based on the client’s feedback, the barber demonstrates attentiveness and responsiveness to their needs. This can include altering the pressure applied during a shave or haircut, shifting techniques being used, or checking in with the client to ensure their comfort level improves.

Continuing with the service without addressing the client's discomfort risks client dissatisfaction and could potentially lead to negative experiences, or even injuries. Moreover, ignoring a complaint or rushing to finish the service undermines the principles of good customer service that are essential in the barbering profession. Overall, adjusting techniques fosters a safe, comfortable, and enjoyable experience for the client, encouraging trust and repeat business.